Trendala helps retailers capture and analyze customer opinion on products and services.
Easily gather feedback and turn it into actionable insights to improve business metrics.
- Customers see one survey item at a time to get a focused response. Items can be questions, products, or short videos.
- Customers express their thought by swiping right for positive or left for negative opinion.
- Customers are engaged with this interactive experience and compared the survey quicker than traditional surveys.
- Survey items assortment is customized for each individual to increase relevance and ensure informed response by the customer.
- Send customers recommended products and services based on their responses.
- Answering positively on a survey item that is a product will save the item to a private wishlist for viewing later.
- Surveys are anonymous by default to encourage honest answers and customers can optionally provide information about themselves.
- Optimal set of survey items are chosen for each customer to maximize completion rate.
- Customers can tailor their set of questions by selecting from a list of available categoies.
Easy to Digest Results
- Responses are analyzed by the system to provide a visual representation of the data.
- Results are broken down into actionable insights that are easy to understand.
- Survey results updates in real time to allow for a live pulse of the survey responses.
Quantify your customers' advice to level up your company.